Frequently Asked Questions

Customers of Laconia Water Department should contact the Water Treatment Plant Laboratory at 603-524-1096. One of our technicians will call to schedule an appointment to collect an appropriate sample and you will be notified with the results in 2 to 3 days.

Individuals who are not Laconia Water Department customers can have a basic potability (bacteria) test done. You will need to pick up our sterile bottle along with instructions at the office at 988 Union Avenue
Laconia, NH 03246

Water samples must be dropped off at the office no later than 1 p.m. Monday through Friday. The cost of the test is $17 payable by cash or check.

If you are experiencing lower pressure than usual, check to see if the low pressure is in all locations in your house, if so call the Water Department. If the low pressure is isolated to one location you can check your strainer at the outlet of your faucet to make sure it is clear. If after cleaning the strainer you water pressure is still low you should contact a plumber.

If you experience discolored water the one thing you can do is run just the cold water until it clears. If the water is still discolored, call the Water Department. If the cold water runs clear, shut off the cold water and let the hot water run until it clears.

If you turn on a faucet and find that you have no water, try another faucet in your home. If you find that you do have water at the second faucet, you have an internal problem and need to contact a plumber. If you find that you do not have water at the second faucet and you are the homeowner and know that no one is working in your home that may have shut your water off, then call the Water Department. If you are a tenant in a multi-family dwelling check with other tenants to see if they have water. If no one does check with the owner to see if work is being done. If you are the only one experiencing no water a plumber must be called.

If you see water bubbling up in the street or sidewalk, please call the Water Department at 603-524-0901.

If you notice water leaking into your property or have pipes leaking in your basement that you cannot control by closing the shut-off valve, please call the Water Department at 603-524-0901.

A leak on a copper water service from the water main up to the customer's service box will be repaired by this department. A leak on any water service from the service box (including the underground shut off), entering the structure and any plumbing up to the water meter is the responsibility of the owner. If the service is iron from the water main to the service box, then it is also the responsibility of the owner to repair any leaks on this service.