FAQs • Laconia, NH • CivicEngage

Do I need a backflow prevention device?: Any residential property that has an irrigation system is required to have a backflow device installed. This will avoid cross contamination of the drinking water system. Commercial, industrial and multiunit properties are also required to have devices and should contact Laconia Water Department for more information.

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Water Department

1. What should I do if I notice a leak at my water meter?: Laconia Water Department owns the water meter. Please call the office at 524-0901 for water meter repairs. All other plumbing fixtures are your responsibility. If the leak is in the house, please shut off the water before the leak if possible before calling for assistance. All valves located inside the building are the responsibility of the homeowner and should be maintained in proper working order.

2. Where does our drinking water come from?: Laconia Water Department gets its water from Paugus Bay in Lake Winnipesaukee. It is pumped to our treatment plant facility on Stark Street where it is processed. It is then fed to other tanks in the city and then to your house.

3. How often are water meters changed?: The Public Utilities Commission recommends testing of residential water meters at least every 7-10 years. Some larger commercial meters are tested more frequently. There is no charge to change a meter, and customers are notified in advance to schedule an appointment.

4. Do I need a backflow prevention device?: Any residential property that has an irrigation system is required to have a backflow device installed. This will avoid cross contamination of the drinking water system. Commercial, industrial and multiunit properties are also required to have devices and should contact Laconia Water Department for more information.

5. What do I do in case of a water emergency?: If you do not have any water or if you see a water main break, please call us at 603-524-0907. Water Department personnel are available 24 hours a day, 7 days a week. If there is a water leak inside your house, please try to shut off the valves before and after the meter. This will prevent further water damage and possibly save you the cost of a "service call."

6. Who is responsible for the water service to my house?: The property owner is responsible for the maintenance of all service pipes from and including the curb stop (outside shut off by street) into the structure. The property owner shall maintain the plumbing and fixtures at their own expense within their own premises in good repair and protected from freezing.

7. How many gallons of water are there in a cubic foot?: There are 7.48 gallons in 1 cubic foot. Laconia Water Department bills in hundreds of cubic feet and there are 748 gallons in 100 cubic feet.