Tips for Tech Help

At drop-in tech help, we can help patrons with

• The basics of how to navigate their laptop, smartphone, and tablets/e-readers
• How to use social media
• How to set up an email account
• How to use Microsoft Office
• How to use our Library apps, Hoopla, and Libby, to download ebooks and audiobooks, and more to their device
• How to use Google and their various services
• Any other questions or inquiries deemed appropriate

We can NOT help patrons with

• Filing taxes online
• Online banking
• Online shopping
• Fixing their device if it is physically broken
• Any other questions or inquiries deemed inappropriate

In order to be prepared for drop-in tech help, patrons should come prepared with

• Their device
• A list of questions or concerns that they have
• Paper and pen or pencil to take notes
• Any usernames and passwords needed to get into online accounts